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Hotel Management Interview Page 3

Explain in your words about Channel of communication, Skipper and Sundry Services

Channel of communication – It is a flow of communication within a department.

Skipper- This term is used for the status of a room, which indicates that a guest has left the hotel room without arranging to settle his or her account.

Sundry Services – These are the extra services, which are provided to the guests. For e.g. message, handling of guests.

What are the things looked for in a candidate in the hotel industry, when selecting a candidate?

Following things are looked for in a candidate:

  • Hospitality knowledge
  • Personal Hygiene and Grooming
  • Physical attributes
  • Work-related attributes
  • Social skill
  • Customer friendliness

What are the different kinds of linens used in the hotel industry?

Linen tablecloth, cloth napkins, moulton and slip cloth are used in a hotel. There are various kind of linens used in hotel:

Moulton: it is a thick fabric with lint laid on the surface of the table with pin underneath. It is absorbent, has a smooth surface and is sound resistant. It is used to hold tablecloth.

These are laid over the table on top of moulton.

Slips Cloth: These are laid over the table on top of tablecloth. Its protects tablecloth from spillage.

Explain the terms Sommelier, Spillage, Flatware, Cutlery and Hollowware.

Sommelier : He is the person who is in charge of serving the wine in a restaurant.

Spillage: A liquid falls by mistake

Flatware: these are all forms of spoons and forks.

Cutlery: these are the knives, and other equipments which are used for cutting

Hollowware: These are the items made from silver or china. It is made in a way that it can hold something in it.

Define: Cuisine, Pastry / Bakery, Scullery areas

Cuisine: It is an art of cooking, preparing food and service.

Pastry / Bakery: Ice cream, cakes, breads, pies, etc are the products, which are prepared in a bakery.

Scullery areas: It is a place where cups and pots are washed and cleaned.

Explain the terms Chef, Nutritive, Proteins, Contaminated food

Chef: Chef is a person who is in charge of preparing food in a restaurant or a hotel.

Nutritive: That food is necessary for the growth. Nutritive food plays a very important role in hotel industry.

Proteins: It is that food, which is necessary for growth, maintenance, and repair of the body.

Contaminated food: Any kind of food that is infected by bacteria, toxin, chemical substance and poison is created.

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