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Hotel Management Interview Page 2

Explain: Variability and Village tourism

Variability - Services are highly variable. The quality of service depends upon how, when where and who provides them. Each time customer receives different levels of satisfaction from the same level of service; same food gives different test to different people.

Village tourism - To utilize village and villagers for the purpose of tourism. Tourism managed and operated by villagers for the villagers. Tourism managed and operated by villagers for the villagers.

How hotels can be classified?

Hotels can be classified on the basis of:

  • Service and supplementary>/li>
  • Facilities or service (Star / Crown / Diamond )
  • Location
  • Number of rooms
  • Types of clients
  • Length of stay of clients, (Star/Crown),
  • Economy
  • Management
  • Plan
  • Chain
  • Partnership, Franchise, Marketing, and Management

What do you understand by accommodation?

Accommodation can be defined as a place to stay overnight. There are two types of accommodations namely serviced and non serviced. Some of them are directly related to tourism and some of them are not directly related to tourism but they provide overnight stay facility for the travelers. Service accommodations provide housekeeping facility.

What do you understand by catering?

Catering refers to food and drinks whereas catering industry refers to hospitality industry that provides foods, drinks and in certain section accommodation also. Catering establishment is an organization, which provides food with an objective to satisfy its customer. It includes two aspects:

  • One food and beverage
  • Other is service

What are different types of accommodation?

There are two types of accommodations, which are mentioned below:

Service accommodation: This type of accommodation provides housekeeping service. Here service is provided to earn profit.

Supplementary accommodation: This type of accommodation is not related to tourism and not registered as the business organization also. They neither provide housekeeping facility nor they sell their service but they provide accommodation facility.

Explain the importance of an organization?

Organization is actually a process of combining the work of individuals or groups to fulfill a common goal of an enterprise. In a business organization, activities carried out to earn or produce asset or profit. It may be trade, commerce, industry or service.

What are the different types of rooms exist in a hotel?

Various types of rooms in a hotel are:

  • Single Room
  • Double Room / Twin Room
  • Triple Room
  • Dormitory
  • Cabana
  • Studio
  • Suits - Single suits, Double suits, Duplex suit, Royal Suit, Pent house

What is the difference between check in and check out?

Action of arriving and registering in a hotel is called check in. There are various formalities, which are involved with check in procedures i.e. allocating a room, taking guest's name, asking the guest to sign the hotel register whereas action of leaving and paying the bill after a stay in a hotel is called check out process. The formalities, which are involved with check out process, are presenting the bill and making sure it is paid, taking the room key, etc.

What do you mean by Concierges, Errand Card, Image building?

Concierges: It can be an employee of a hotel who serves guests with duties similar to those of a butler.

Errand Card: It is a task card, which mentions the room number, guest name, and luggage types, which is prepared by the reception and hand over to bellboy.

Image building: Creating good picture of the hotel and representing positive image of the hotel.

Explain the terms:

  • In-house guest
  • Personal grooming
  • Paging
  • Reference point
  • Scanty baggage, card

In-house guest: Guests who are staying in the hotel.

Personal grooming: It is the process of grooming the staff in a positive manner.

Paging: It is a process of identifying and informing about a guest.

Reference point: It is the source from where the information is received.

Scanty baggage: This term is generally used for a guest who comes with a light luggage.

Registration: It is one of the formalities of filling the card at the time of registration.

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