| A |
The change in packing policy ledto an increase in expenditure on packing material and labor.
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| B | When packing material is compressed too densely, it loses some of its capacityto absorb shock.
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| C | The amount of packing material used in a carton does not significantly influence the ease with which a customer can unpack the package.
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| D | Most of the goods that TrueSave shipsare electronic products that are highly vulnerable to being damaged in transit.
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| E | True Save has lost some of its regular customers as a result of the high number of damaged items they received
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